Terms of service
Terms and Conditions for Online Purchases
SDY strives to provide the best service possible to best understand our online terms and conditions please take the time to read the following.
If anything remains unclear or you have any questions please contact us by emailing contact@wearesdy.com a team member will respond to you and assist with your query.
Intellectual Property
The Site and the content on the Site including, but not limited to text, graphic images, photographic images, audio, video excerpts, program code such as HTML, CSS and Javascript are subject to copyright, trademarks and other intellectual property rights.
These rights and any of the material on the Site are owned by or licensed to SDY and may not be reproduced, transmitted, communicated, adapted, distributed, sold, modified, publishished or otherwise used, except as permitted by statute or with our prior written consent.
Information Provided by SDY
Information about goods on the Site is based on material provided by third party merchants, suppliers and/or product manufacturers. Except as required by law we cannot be held responsible for inaccuracies or errors caused by incorrect information supplied to us or by these third parties.
Due to photographic and screen limitations associated with the representation of products, some actual products (including, in particular, clothing, apparel and shoes) may differ to a small extent in visual appearance (for example in colour) from the way they appear on the Site.
Sizing
The standard sizing used throughout SDY is Mens sizing unless stated otherwise. For footwear we list all sizing in US mens.
Pricing
All prices are in United States Dollars (USD). Prices listed on the website do not include delivery charges.
Prices listed on the website do include GST.
Payment Methods
Shopify Payments
We accept credit card payments via Shopify Payments (Visa, Mastercard & American Express). All information is encrypted using SSL encryption, which prevents unauthorised access to card details.
You will be asked for your card number, its period of validity and the CCV.
You may receive follow up requests to verify you have obtained this information legitimately.
PayPal
PayPal allows secure payment with your Paypal account or credit card.
You will be redirected to Paypal to finalise your order. Once your order is completed, you will be automatically redirected to wearesdy.com Please allow your payment screen time to finish loading or your order may not process correctly.
Xendit
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Order Cancellations
Please note, after you have placed an order, a receipt is automatically generated and mailed to you confirming the purchase intent.
This receipt does not constitute a contract, and SDY reserves the right to cancel the corresponding order at any time, due to insufficient stock, inability to authorize a credit card, suspicion of fraudulent activity or for any unforeseen reason or circumstance.
In the event that your order is cancelled by SDY the refund will automatically go to your nominated credit card that was charged on the initial order.
Orders Cancelled due to "change of mind" or a Bot placing an order will incur a $X restocking fee.
Changing an Order
To make changes to an order we require you to contact us within 2 hours, We cannot make changes to an order that has been shipped.
If you decide to change an order that has already been dispatched you may be required to return the goods (at your own expense), for complete information please refer to our Returns and Exchange policy.
Fraud Protection
In the cases deemed necessary by SDY we may ask to verify the authenticity of a proposed purchaser by requesting the customer to email a scan of a government-issued photo ID and the front and back of their credit card.
This information is not kept on file and is used only to verify that a proposed purchase is legitimate.
If so requested, please send an email to contact@wearesdy.com with the required attachments.
Any documents provided will be destroyed after the indented use is completed.
Availability
SDY does not guarantee the availability of items listed on www.wearesdy.com. If we are out of stock on an item you ordered, we will notify you as soon as possible via email.
Depending on vendor availability and season-to-season availability, sold out items may not be restocked. Placing an order with SDY does not establish a binding contract, orders may be cancelled at any time due to insufficient stock, credit card errors or declinations, suspicion of fraudulent activity, etc.
We reserve the right to limit quantities of items purchased by each customer. In addition, we reserve the right to cancel any order or part of an order.
Shipping / Rates
SDY aim to fulfill all orders as soon as possible, Orders are generally processed within 2 business days and are shipped as below:
Orders placed before XAM (SST) on a business day will be processed on the same day and orders placed after XAM (SST) will be processed the following day.
Orders placed after XAM (SST) on a Friday will be processed the following Monday.
You will receive an order update email containing your tracking information the same day your order is processed and updates in tracking will become available once the parcel is scanned in.
Occasionally during periods of high order volume, such as a promotion or holiday, shipment processing can exceed the 2 day window.
Orders placed over the weekend or on holidays will be shipped the following business day.
We are not responsible for any delays and/or damage caused in-transit by the delivery service or customs agencies.
If you have received a shipping notification, please refer to our return policy for how to cancel/alter your order.
International Custom Duties and Taxes
It is the responsibility of the buyer to assure the product can be lawfully imported to the destination country.
Upon completion of an order from SDY the recipient is the importer and must comply with all laws and regulations of the destination country.
Orders that are shipped to countries outside of Singapore may be subject to import taxes, customs duties and fees levied by the destination country.
These are payable by you as the importer. Any additional charges for customs clearance must be borne by the recipient.
We have no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country; you should contact your local customs office for further information.
Please Note:
- We are not responsible for any lost, stolen, or damaged shipments.
- We cannot change or intercept a package to alter the delivery.
- We only ship to the billing address provided at checkout.
- Delivery times may vary based on location.
- Redelivery due to incorrectly supplied addresses will be charged at the customers expense.