Refund policy

Refunds (Incorrect or Damaged Items)

Customers may request a refund if the item received is incorrect or damaged. To request a refund:

• Email cs.sdy@suneatercoven.com with the subject line Refund Request - [Order ID].
• Attach video proof showing the incorrect or damaged item as received.
• Include your refund details in the following format:
  • Bank:
  • Account Number:
  • Account Name:

Refunds are processed within a maximum of 7 business days after the returned item is received (for domestic orders) or after your claim is approved (for international orders).

• Domestic customers (Indonesia) must return the defective or damaged item via an available courier using its regular service, to the Sing, Dance and You address that will be provided in our reply to your refund request email.
• International customers are not required to ship the damaged item back.

Returns

• Returns can be requested via email to cs.sdy@suneatercoven.com with the subject line Return Request - [Order ID].
• All returns are subject to stock availability.
• For returns caused by an error on the part of Sing, Dance and You, return shipping costs will be borne by Sing, Dance and You and reimbursed within a maximum of 7 business days. Please include your details for the shipping-cost reimbursement in the following format:
  • Bank:
  • Account Number:
  • Account Name:

Size Exchange

• Customers may request a size exchange for a purchased item by emailing cs.sdy@suneatercoven.com with the subject line Size Exchange Request - [Order ID], including the item, the size received, and the size requested.
• Size exchanges are subject to stock availability.
• All costs arising from a size exchange are fully borne by the customer.

Offline Purchases

Returns, refunds, and size exchanges do not apply to purchases made through pop-up booths or any other offline sales channel of Sing, Dance and You.