Shipping policy

Order Delay Notice

Dispatch and delivery times are subject to constantly changing global conditions such as natural disasters and pandemics. These conditions may cause delays from our suppliers and couriers that affect the dispatch and delivery date of your order. We are unable to guarantee an exact dispatch and delivery date. Thank you for your understanding.

Processing & Dispatch

Sing, Dance and You aims to fulfil all orders as soon as possible.

  • Orders placed before 12:00 PM (GMT+7) on a business day (Monday–Saturday) are processed the same day and dispatched within 1 business day.
  • Orders placed after 12:00 PM (GMT+7) are processed the next business day.
  • Orders placed on Sundays or public holidays are processed the following business day.
  • During periods of high order volume, such as promotions or holidays, processing may take longer than usual.

Tracking Your Order

Once your order has been dispatched, it is handed over to our third-party logistics (3PL) partner for delivery.

  • You will receive an order update email containing your tracking number (resi) once your order is processed.
  • You can also find your tracking number anytime under Orders in your profile.
  • Tracking updates become available once the parcel is scanned in by the courier.

Address Changes

We only ship to the address provided at checkout. Once payment has been completed, the delivery address can no longer be changed. Please make sure your address is correct before paying.

Responsibility After Dispatch

Once an order has left our facility and been handed over to our 3PL partner, responsibility for the parcel transfers to the 3PL.

  • Any loss, damage, or delay that occurs in transit is the responsibility of the 3PL, not Sing, Dance and You.
  • We are not responsible for parcels that are lost, stolen, or damaged after dispatch.
  • We cannot change, intercept, or reroute a package once it has been dispatched, nor redirect it to a different address.
  • If your parcel arrives damaged, please contact us at cs.sdy@suneatercoven.com within 7 days of delivery, including your order number and photos of the damage, and we will assist you in filing a claim with the 3PL.

Failed Delivery

Our 3PL partner will attempt delivery up to three (3) times.

  • If all three delivery attempts are unsuccessful, the parcel will be returned to us by the 3PL.
  • Re-delivery will only be scheduled after the returned parcel has been received back from the 3PL.
  • Failed deliveries or Return-to-Sender caused by an incorrect or incomplete address will be re-shipped at the customer's expense.

International Customs, Duties & Taxes

  • It is the buyer's responsibility to ensure the product can be lawfully imported into the destination country.
  • Upon completing an order from Sing, Dance and You, the recipient is the importer of record and must comply with all laws and regulations of the destination country.
  • Orders shipped to countries outside of Indonesia may be subject to import taxes, customs duties, and fees levied by the destination country. These are payable by you as the importer, and any additional customs clearance charges must be borne by the recipient.
  • We have no control over these charges and cannot predict what they may be. Customs policies vary widely by country; please contact your local customs office for further information.