Frequently Asked Questions

Yes — all of our merchandise is 100% authentic and officially licensed by the artists. We work directly with each artist and pay royalties on every release, so buying from Sing, Dance and You means supporting the artists directly. We never sell bootleg or unofficial items.

Because all payments are processed through our payment gateway (Xendit), orders can't be manually changed or cancelled once placed. If you haven't paid yet, just leave the order unpaid and it will expire automatically after 24 hours — no charge is made for an expired, unpaid order.

Simply place a new order with the correct details. Your unpaid original order will expire on its own.

Once payment is completed, the order is confirmed and enters processing, so it can't be cancelled on request. If you received an incorrect or damaged item, please see our Refund Policy for how to request a refund.

Payments are handled securely through our payment gateway, Xendit. You can pay via credit card, bank transfer, or e-wallet.

Orders placed before 12:00 PM (GMT+7) on a business day (Monday–Saturday) are processed the same day and dispatched within 1 business day. Orders placed after 12:00 PM, on Sundays, or on public holidays are processed the following business day.

Once your order is dispatched, it's handed to our third-party logistics (3PL) partner. You'll receive an email with your tracking number (resi), and you can also find it anytime under Orders in your profile. Tracking updates appear once the parcel is scanned in by the courier.

Our 3PL partner will attempt delivery up to three (3) times. If all three attempts are unsuccessful, the parcel is returned to us, and re-delivery will only be scheduled after we've received the returned parcel back from the 3PL. Please note that failed deliveries or Return-to-Sender caused by an incorrect or incomplete address will be re-shipped at your own expense, so make sure your address is correct before paying.

Yes. For orders shipped outside Indonesia, import taxes, customs duties, and fees may be charged by the destination country and are payable by you as the importer. We have no control over these charges — please check with your local customs office for details.

Yes. Email cs.sdy@suneatercoven.com with the subject Size Exchange Request - [Order ID], including the item, the size received, and the size you'd like. Size exchanges are subject to stock availability, and all costs arising from the exchange are borne by the customer. Size exchange are processed within a maximum of 7 business days.

No. Returns, refunds, and size exchanges don't apply to purchases made through pop-up booths or any other offline sales channel of Sing, Dance and You.

You can withdraw marketing consent or request access, correction, or deletion of your data anytime. Email cs.sdy@suneatercoven.com — see our Privacy Policy for full details on your rights under Indonesia's PDP Law.